Post by Anonymous...Genpact

I am a senior Training manager at Genpact, and would like to comment on the practices followed by the company to retain talent.


In a company such as ours, people are our biggest resource. We can not afford to lose even a single resource. More so, the ITes industry is constantly plagued with the mounting problem of attrition and issues regarding talent scaricity.

From the earlier oft-repeated phrase of ‘no one is indispensable’, today the key words for any HR department are ‘key personnel’, ‘talent war’ and ‘attrition’. In such a situation, employee retention programmes have gained importance in sectors like IT/ITES, retail, banking and financial services which witness high rates of employee turnover



Where monetary compensation -- salary, perks, stock options – are a given, it is the intangible benefits like career roadmap and bonding of the employee with the organization which determines whether one will seek out greener pastures



Insuch a situation we at Genpact go beyond what is expected and provide the employee with benefits that are more intangible and help the company bond with the employee


The company is extremly supportive towards the women employees. Recently my collegue, who was expecting, had certain issues because of which she had to take an extended maternity leave. The company and all senior managers were extremly supportive towards her and there were absolutely no problems when she almost doubled her leave period.


As the above mentioned case shows, it is much more important to understand a person's problems and step in with the right support. This is much better than having policies carved in stone and trying to push them down the throats of you employees.


In another case a manager whose wife had gone out of the country for a very important assignment wanted the facility to work from home as he had a small child. In most companies male employees find it pretty difficult to avail this facility but again here the company stepped to make all the necessary provisions so that this could be possible.


Other than that, a very strong training department also helps the employee stay on. We provide training that are extremly sought after and expensive such as 'The Seven Habits of Highly Effective People' which is a licensed course from the Stephen Kovey foundation. Other than that there are a lot of training programs that focus not only on the specific business that the employee is working on but also help them become a better person in his personal as well as professional life. Some of these are Time management, Handling Stress and Effective Communication.